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Customer Service

Alaska Gear Online is committed to providing each customer with the highest standard of customer service.

Shipping & Delivery
Unless noted otherwise in the ordering pipeline, Alaska Gear Online ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order. Products are shipped free via USPS. We dispatch orders on standard working days, excluding public holidays.
Payment & Security
Your online security is one of our top priorities, so we have implemented a number of measures to ensure our site and your details are as secure as possible.
When you send us your personal information, the link between your PC and our server is encrypted using SSL (Secure Socket Layer), the Industry standard method. This prevents unauthorised access to your details as they are being transferred.
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:
  • It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.
  • If using a public computer, such as in a library or Internet cafe, always log out when you've finished using alaskagear.biz.
  • Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best.
  • Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.
Returns & Replacements
Please send returns to:
Alan Sorum
Post Office Box 3218
Valdez, Alaska 99686
In all return correspondence please indicate your order ID, the items you are returning, and let us know if you would like an exchange or refund. You can return your order, to the address above, within 60 days of the date you receive your order. Returns older than 60 days will not be accepted, unless agreed in advance. You will be responsible for the item(s) until they reach us. We suggest using a recorded signed for service that requires a signature on delivery.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
The original postage cost is not refundable under normal circumstances. If you return an item to us that was faulty on delivery, or if we made a mistake of any kind, we will refund you the return postage costs.
For return enquiries please e-mail info@alaskagear.biz or call 907.255.3217.
Ordering
We currently accept payments by Credit or Debit card, PayPal and Check or Money Order. The payment methods we offer are completely secure, and have the highest security certifications available on the internet. To make your purchase, add the items you wish to purchase to your shopping basket, and then from the shopping basket page select to 'checkout', where you will be provided with a list of easy steps to complete your purchase.